Refund policy

Returns and Exchanges Policy

Start a return or exchange here.

Exchanges (Retail)

If you need to make an exchange, please follow the link here or email us at support@puplid.com within 15 days of receiving your order. Be sure to include your order number and the reason for the exchange. Once we receive your request, we’ll update your order to the correct size and send you a free, prepaid return label.

Returns (Retail)

If you would like to return a purchase, please follow the link here or contact us at support@puplid.com with the order number and reason for your return. We will issue you a return label (customer responsible for return shipping cost) along with a full refund of your order provided we receive the item(s) back within 30 days of receiving your order and in the same condition you received it. 

The refund will be applied to your original method of payment, minus the cost of return shipping. Please note it may take 3 to 5 business days for it to be posted to your account by your bank or credit card company. If you have not received your refund within 5 business days of notice from us, contact us at support@puplid.com.

Wholesale Purchases

We don't offer returns or refunds on wholesale orders. If applicable, we will exchange any wholesale item(s) received in a damaged or defective state, if returned to us within 30 days of receiving your order. Please see Section 21 of our Terms of Service for more information.