FAQs

 

 

What are the Health Benefits of PupLid Hats?

We know that bright sunlight can cause discomfort for our eyes, so most of us wear sunglasses or a hat on sunny days to avoid squinting and eye damage. The same is true for dogs; light sensitivity is especially common in dogs with blue and light-colored eyes and a little shade can go a long way to make them more comfortable outdoors.

There are also many eye conditions where sun protection is important including pannus (chronic superficial keratitis), iris atrophy and sun-induced cancers of the eyes, eyelids and pigment around the eyes. For dogs with shorter noses that are shaded by the bill, the puplid can also protect the nose from sunburn and help reduce the risk for sun induced skin cancers on the nose.

How do I get my dog to wear a puplid?

Use treats and fun rewards to help your dog get used to their PupLid. Let your dog sniff their PupLid until they accept it. Gently place the hat on your dog’s head, pull the ears through and fasten the chinstrap. Keep the first few sessions short to help your dog get used to wearing it. When hat-wearing is paired with a favorite walk or trip to the park, many dogs start getting excited to see their hat because they know they are about to go on an adventure!

How well do puplids stay on?

In a word, great! Check out the video on our home page which shows our dog, Buddy, playing ball and running full-speed with his hat on. 

Overall there are 5 points of contact around the hat, two located on each side and one under the chin. All these contact points mean the hat stays on without needing to make it too tight. The hook and loop fastens under the chin with room and allows for adjustment. The slider loops can be moved up and down the elastic bands for more subtle adjustment. See the custom fit features here as well as video of how to put a PupLid on your pup.

Please do not place the puplid too tightly around your dog’s neck or ears for obvious safety and comfort reasons. If it’s too small, return the puplid for a full refund.

What are the sizing measurements of puplid?

There are five puplid sizes available; XXS, XS, Small, Medium and Large.

The XXS measures 3 1/4 inches across at the widest point and 3 inches from front to back not counting the bill. 

The XS measures 4 inches across at the widest point and 3.5 inches from front to back not counting the bill. 

The Small measures 4 1/2 inches across at the widest point and 4 inches from the back not counting the bill. 

The Medium measures 5 1/4 inches across at the widest point and 4 3/4 inches from front to back not counting the bill. 

The Large measures 6 1/2 inches across at the widest point and 6 and 1/2 inches from the front to back not counting the bill.

* These measurements are taken straight across the hat using a ruler not a tape measure, so make sure to measure your dog's head the same way. See our Sizing page for more info.

Will it fit my dog?

Please check out our Dog Breed Selector on the PupLid homepage. Choose from the drop downs to see various decked-out dogs by breed, or go to our Gallery to see all sizes and types of dogs wearing puplids.

If your dog has bigger ears or a thicker neck, the side toggles can be removing by unsnapping the chinstraps, as show in the diagram below. This opens up the elastic straps to allow more flexibility in fitting the puplid to your dog. 

How much does a puplid weigh?

The XXS is super tiny and light, and weighing in at about 0.6 ounce. 

The XS weighs 0.8 ounce.

The Small weighs 1.0 ounce.

The Medium weighs 1.5 ounces.

The Large weighs 1.7 ounces.

What are puplids made from?

Puplids are made of the same material as standard trucker hats. The crown consists of polyester mesh and a foam backed front panel. The adjustment system consists of polyester and cotton side slider loops and chin strap tabs. The chin strap is backed with hook and loop fasteners, and the main strap consists of elastic cord for flexibility.

How do I return or exchange my purchase?

For Purchases from PupLid.com

If you’re not satisfied with your PupLid purchase, we will be happy to replace it for a different puplid or issue you a full refund. If you purchased your item here at puplid.com, please email support@puplid.com within 30 days so we can respond to your request. Please send your returned item along with the packing slip to:

PupLid Returns
2033 San Elijo Avenue, #630
Cardiff by the Sea, CA 92007

For Purchases from a Retail Partner

PupLid's retail partners have their own return policies. If you purchased a puplid from a retail partner, please reach out to them directly. Depending on the issue, they will contact us to coordinate on the replacement

 

Still can't find what you're looking for? You can contact us here and we'll be in touch within 1 business day.

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