Frequently Asked Questions

From sizing to shipping, here’s everything you need to know about PupLid.

General

We know that bright sunlight can cause discomfort for our eyes, so most of us wear sunglasses or a hat on sunny days to avoid squinting and eye damage. The same is true for dogs; light sensitivity is especially common in dogs with blue and light-colored eyes and a little shade can go a long way to make them more comfortable outdoors.

There are also many eye conditions where sun protection is important including pannus (chronic superficial keratitis), cataracts, iris atrophy, uveitis and sun-induced cancers of the eyes, eyelids and pigment around the eyes. For dogs with shorter noses that are shaded by the bill, the puplid can also protect the nose from sunburn and help reduce the risk for sun induced skin cancers on the nose.

In a word, great! Overall there are 5 points of contact around the hat, two located on each side and one under the chin. All these contact points mean the hat stays on without needing to make it too tight. The hook and loop fastens under the chin with room and allows for adjustment. The slider loops can be moved up and down the elastic bands for more subtle adjustment.

Please do not place the puplid too tightly around your dog’s neck or ears for obvious safety and comfort reasons. If it’s too small, return the puplid for a full refund.

Puplids are made of the same material as standard human hats. The crown consists of polyester mesh and a foam backed front panel. The adjustment system consists of polyester and cotton side slider loops and chin strap tabs. The chin strap is backed with hook and loop fasteners, and the main strap consists of elastic cord for flexibility.

Sizing

The Furfect Fit® System


Strong Elastic Loop	Soft Velcro Chinstrap	Locking Slider
Elastic loop is anchored to the four corners of the hat to provide superior stability during activity.	Velcro chinstrap provides extra length adjustability while sliding back and forth along the elastic cord to fit each dog's unique neck and head.	Once the chinstrap is properly positioned under the chin, the slider locks it in place. This slider can also be removed for dogs with larger necks and heads to improve the fit.

Check out our Size Guide for measuring tips and detailed sizing info to find the perfect fit for your pup.

Visit our Gallery Page to see dogs of all sizes and breeds rocking their PupLids.

Training (you & your pup)

How to Put on a PupLid


Step 1	Step 2	Step 3	Step 4
Open the velcro chinstrap and place the PupLid on your dog's head. Gently pull their ears through the elastic loop on each side.	Fasten the chinstrap under your dog's chin making sure to leave about two fingers of space between the chinstrap and your dog's neck - secure but not tight. To remove the hat, unfasten the chinstrap and gently lift the hat off your dog's head.	Adjust the position of the PupLid by sliding the chinstrap forward or back along the elastic loops. The hat brim should sit over the eyes to provide the desired shade, so pull the hat forward and adjust the chinstrap accordingly.	Once the right position is found, slide the side toggles down to lock the chinstrap position in place. For Dogs with longer heads, bigger ears or thicker necks, removing the side toggles often helps - see below.

FAQ - training

Use treats and fun rewards to help your dog get used to their PupLid. Let your dog sniff their PupLid until they accept it. Gently place the hat on your dog’s head, pull the ears through and fasten the chinstrap. Keep the first few sessions short to help your dog get used to wearing it. When hat-wearing is paired with a favorite walk or trip to the park, many dogs start getting excited to see their hat because they know they are about to go on an adventure!

We've partnered with the amazing celebrity trainer Nicole Ellis to create this step-by-step video:

Returns & Exchanges

We want you and your pup to love your PupLid! If it’s not the right fit, we offer free returns and exchanges within 30 days of purchase when ordered directly from PupLid.com.

To start a return, just email us at support@puplid.com, and we’ll send you a free return shipping label.

Please note: Free returns are only available for purchases made directly through our website.

To start an exchange, just email us at support@puplid.com, and we’ll send you a free return shipping label.

Please note: Exchanges are only available for purchases made directly through our website.

Shipping & Order Tracking

Shipping is free anywhere in the U.S.

Carriers sometimes mark deliveries early. Please allow a couple of days—it often shows up soon after. If it’s still missing, reach out and we’ll help make it right!

Yes, we ship to the following international locations:

Asia

Armenia, Azerbaijan, Bahrain, Bangladesh, Brunei, Cambodia, China, Cyprus, Georgia, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Macao SAR, Malaysia, Maldives, Mongolia, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, United Arab Emirates, Uzbekistan, Vietnam

Europe

Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

North America

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Canada, Caribbean Netherlands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands

Oceania

Australia, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu

South America

Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay

Shipping Costs: International shipping costs will be calculated at checkout based on your location and order size.

Customs and Import Fees: Customers are responsible for any customs or import fees that may apply. PupLid is not liable for these charges, which are to be paid by the customer upon delivery.